The pending time was reasonable, even if slightly longer than stated 3 business days. Namely, we sent a withdrawal request for the full amount of $750, but received only $350 on October 5. $750 Withdrawal Request and an Unpleasant Surprise Up until this point, everything went quite smooth without major issues on the part of El Royale, however, the next step is where they failed to deliver a satisfying outcome. Although these delays were partly our fault, we still felt the time it took to finally verify our identity was longer than necessary. Another week went by before the documents were approved and the withdrawal made on September 30. Once resolved, we were able to continue the verification procedure, which also included one verification call on September 24. However, it took the operator 4 days to respond in between each of the emails we exchanged in an attempt to correct the errors. Apparently, we made a few typos and errors somewhere in the process which caused this slight delay. …on September 24, the casino emailed and notified us that the logo was not visible on our Account Validation Form. We submitted the necessary documents on September 20, right before we were ready to cash-out. As per their T&Cs, withdrawal requests are approved only after identity verification has been successfully completed. Once our balance reached $750, we decided the amount is sufficient to make an attempt at a cash-out request and see how well the casino handles it.
The registration and depositing processes, as well as the lobby, are typical of an average RTG-powered operator, with nothing out of the ordinary to report. – we played several slot and video poker games with a deposit of $1000 worth of BTC made via Coinbase. Over the course of 3 days – 18, 19 and 20 September 2020.
LCB set out to investigate the withdrawal process of the site in an attempt to either corroborate or dispel the claims made by several patrons, and also find out the reason why in case of the former.
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